Terms of Use

These Terms of Use (“Terms”) are an agreement between you and Evidence Pack (“Evidence Pack”, “we”, “us”, “our”) and govern your access to and use of the Evidence Pack website, application, and services (together, the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, you must not use the Service.

These Terms are governed by New Zealand law, including the Contract and Commercial Law Act 2017, the Fair Trading Act 1986, and the Consumer Guarantees Act 1993.

1. Who can use the Service

• You must be at least 18 years old and able to enter into a binding contract.
• The Service is designed for people preparing or responding to a matter in the New Zealand Disputes Tribunal. You are responsible for deciding whether it suits your situation.
• You must provide accurate account information and keep it up to date.

2. Your account

• You are responsible for keeping your login credentials confidential and for all activity that happens under your account.
• Tell us promptly at support@evidencepack.co.nz if you believe your account has been accessed without your permission.
• Because your evidence is encrypted with a key tied to your account, you are responsible for maintaining access to your account. We may not be able to recover your content if you lose access.

3. The Service is not legal advice

This is the most important thing to understand about Evidence Pack.

• Evidence Pack helps you organise your own evidence and prepare your own case. The timeline, evidence index, claim summary, talking points, suggested questions, and hearing prep pack are preparation aids, not legal advice and not a recommendation about how you should run your case.
• We are not a law firm, we are not your lawyer, and using the Service does not create a lawyer–client relationship.
• We do not guarantee any particular outcome. The result of a Disputes Tribunal matter depends on your evidence, the facts, the other party, and the referee’s decision — none of which we control.
• You remain responsible for what you submit to the Tribunal, for meeting deadlines and filing requirements, and for the accuracy and completeness of your evidence.
• If you need legal advice about your rights or obligations, you should consult a qualified lawyer or a community law centre.

4. AI-assisted content

Parts of the Service use artificial intelligence to read, classify, and summarise your evidence and to help draft your case materials. AI can make mistakes — it may misread a document, miss something, or produce text that is inaccurate or incomplete. You should review everything the Service generates, check it against your original evidence, and correct it before you rely on it or present it to the Tribunal.

5. Acceptable use

You agree that you will not:

• use the Service for any unlawful purpose, or to upload content you do not have the right to use;
• upload material that is unlawful, or that infringes someone else’s rights;
• impersonate another person or misrepresent your identity or your connection to a dispute;
• attempt to access another user’s account, data, or case;
• interfere with, disrupt, probe, or attempt to gain unauthorised access to the Service or its underlying systems;
• copy, scrape, resell, or commercially exploit the Service or its content without our written permission; or
• use the Service to develop a competing product, or to train another AI model.

6. Your content

• You keep ownership of the story, documents, images, and other materials you upload (“Your Content”).
• You grant us a limited licence to store, process, and use Your Content solely to provide the Service to you — for example to read and organise your evidence, build your pack, and (if you buy it) carry out a human review. This licence ends when the content is deleted, except for any copies we are required by law to retain.
• You confirm that you are entitled to upload Your Content and to let us process it for these purposes.
• How we handle Your Content is set out in our Privacy Policy, which forms part of these Terms.

7. Our intellectual property

The Service itself — the software, algorithms, design, branding, text, and the templates and formats we use to build your pack — belongs to us or our licensors. We grant you a personal, non-exclusive, non-transferable right to use the Service and the materials it generates for you, for your own Disputes Tribunal matter. The finished pack we produce for your case is yours to use for that purpose.

8. Paid services, pricing and payment

• Evidence Pack is offered for $99 NZD per case, and Evidence Pack + Expert Review for $299 NZD per case. Prices are in New Zealand dollars and GST inclusive.
• Payments are processed by our payment provider, Stripe. By purchasing, you agree to Stripe’s terms in addition to these Terms. We do not receive or store your full card details.
• Payment is due at the time of purchase. We may change our prices from time to time, but a change will not affect a purchase you have already paid for.
• Access to the prepared pack is unlocked once payment is confirmed.

9. Expert Review

If you buy the Expert Review option, an experienced reviewer will read your case and give you tailored, practical feedback and suggested improvements before you file. The Expert Review is one person’s informed opinion to help you prepare — like the rest of the Service, it is not legal advice, and it does not guarantee any outcome.

10. Refunds and your consumer rights

• Where you buy as a consumer, you have guarantees under the Consumer Guarantees Act 1993 — including that our services will be provided with reasonable care and skill — and rights under the Fair Trading Act 1986. Nothing in these Terms limits or excludes those rights, and we do not try to contract out of them where you are a consumer.
• If something goes wrong with a service you paid for, contact us at support@evidencepack.co.nz and we will work with you to put it right, consistent with your rights under those Acts.
• If an evidence pack was successfully generated for you, we will not provide a refund unless extraordinary circumstances exist.

11. Availability of the Service

We work to keep the Service available and working, but we do not promise it will always be available, uninterrupted, or error-free. We may need to suspend or change the Service for maintenance, upgrades, or reasons outside our control.

12. Disclaimers and limitation of liability

• Except for the guarantees and rights that apply to you as a consumer under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 (which we do not exclude), the Service is provided “as is” without further warranties.
• To the maximum extent the law allows, we are not liable for the outcome of any Disputes Tribunal matter, for decisions you make based on the Service, or for indirect or consequential loss.
• To the maximum extent the law allows, and except where your consumer rights provide otherwise, our total liability to you in connection with the Service is limited to the amount you paid us for the case the claim relates to.
• If you use the Service in trade, you agree that the Consumer Guarantees Act 1993 and sections 9, 12A, 13, and 14(1) of the Fair Trading Act 1986 do not apply, to the extent the law permits the parties to contract out.

13. Suspension and termination

• You can stop using the Service and delete your account at any time.
• We may suspend or close your account if you breach these Terms, use the Service unlawfully, or to protect the Service or other users.
• How your information is handled when an account or case is deleted is described in our Privacy Policy.

14. Changes to these Terms

We may update these Terms from time to time. We’ll post the updated version here with a new “last updated” date, and where changes are significant we’ll take reasonable steps to let you know. If you keep using the Service after a change takes effect, you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of New Zealand, and you submit to the non-exclusive jurisdiction of the New Zealand courts.

16. Contact us

Email: hello@evidencepack.co.nz